Hear from our customers.
DER Touristik Köln has decided to partner with Illusions because it could provide a solution for both inbound and outbound tour operations and at the same time, could be used as a bed bank.
From our outbound tour operators to our DMCs, there should be no breaks in the delivery of data and Illusions will help us to improve the quality, flow and stream of that data to our customers and improve our efficiency,
The future of the travel business is online and we chose to work with Illusions because the technology company offered us an off-the-shelf solution that suited our needs.
The main benefit is that Illusions will provide us and our partners with XML interface capabilities, which is now essential to sustain business relationships in source markets such as the UK and Germany, which demand rates and availability in real time 24 hours a day, seven days a week.
SNTTA Emir Tours has partnered with illusions since early 2009. Initially utilizing the system internally and latterly going live on the agents' web booking engine. Prior to the decision to sign up with illusions, Emir Tours spent many months looking at competitor systems to ensure we found the right system that ticked all the boxes, and a company that we felt we could work well together in developing and improving the facilities and services. Two years of working alongside illusions, we feel that the right decision was taken.
Flexibility and problem solving were two key components that we needed to have, when working with a software provider. Illusions have succeeded on both counts. The team is always available to discuss issues and find solutions. No system is perfect but we have received very positive comments from our overseas partners. They have found the system very user friendly and the percentage of bookings being made online is increasing month by month.
I know that the system will continue to develop and improve in the years ahead, which will be to the benefit of Emir Tours and our growing client base.
Illusions’ experience and expertise has led to the creation of an advanced solution that without doubt, is the only such system that meets the region’s exact requirements
Technology is not a short term solution for our business; it is a long term investment. By year five we expect 50% of our bookings will be made online. I always put technology in both columns - threat and opportunity.
Technology is a threat if we don't invest, and it's an opportunity if we invest. We have decided to invest to increase our market share.
I honestly enjoyed working with you and your team. Thanks for the support given to me at all time and it was a pleasure to see things improving that fast. You all made me feel like part of the team and I felt welcomed at all time. Thank you.
When our daughter company in the US, New World Travel, took Illusions on board, we started to work with Illusions to create new processes to better integrate and automate New World's invoice and payment processes with our main accounting system.
As a result, we have improved the efficiency of these processes by at least 50%, and instead of requiring two-and-a-half people to oversee this process, we now need one. Under the old system our oldest open invoices dated back one year, but now the oldest invoice in the system is four months' old.
This was a very good project and the Illusions staff members working on it were very quick and effective, just like the system.
The Illusions team is talented, dynamic, extremely helpful and has always made me feel very comfortable, so I am extremely happy to join this family.
Illusions will effectively become an extension of Across Australia because it is the engine that will power our entire business.
If through Illusions you can link DMCs like us to other DMCs and tour operators in other markets and unify our product, it will create a global marketplace like no other.
We have been using Illusions since a while now, and not only does it help us reduce our work-time and manpower, it also places us in a league fueled by the necessity to be innovative and be measured by how quick you can keep up with the ever-changing, fast moving world of online advancement.
The persistent need to exceed and enhance our service can only be matched by the availability of such systems.
Illusions delivered a new multi-service booking engine (MSB) that enables travel agents to book all of our products in six locations online in real time. The agents love it, particularly the 'shopping cart' feature and the fact that they can book everything in one go and on one screen.
We are now looking at opportunities to work with Illusions on further value adds for our clients and suppliers and within the next six months we will be using the Illusions system to start reaching the public.
The Illusions solution has helped to evolve and transform our company. We have gone from a tour operator that is just using a system to an operator whose core business is based around a system.
The Illusions system will allow us to become a pioneer in Sri Lanka; a travel market where traditionally, everything is done manually. When Illusions is implemented, we will be the only DMC in the country to have such a modern and sophisticated automated system.
The key benefits initially of automating all of our processes will be the quick turnaround of bookings plus the human risk factor will be decreased.
It will also make life so much easier for our tour operator partners, providing them with price, availability and reservations confirmed almost instantly, 24/7.
This will breed loyalty because we will give them no reason to shop around and look for other people to work with.